Fullfilment Policy
Welcome to Moxy Dust, your premier destination for both virtual products and physical goods specialized in networking and network equipment. We are committed to providing you with an efficient, reliable shopping experience from the moment you place your order to the moment it arrives at your doorstep or digital inbox. Below, you'll find detailed information on our fulfillment policy, designed to ensure a seamless and satisfactory experience with every purchase.
Virtual Products
Upon purchase, virtual products are delivered instantly. Access to your virtual goods will be made available immediately through your Queer Tech account or via a direct download link sent to your email. Should you encounter any issues accessing your virtual product, our customer support team is here to assist you promptly.
Physical Products
Processing Time: Our physical products are processed and prepared for shipment within 1 business day of your order. We strive to ensure that your order is handled swiftly so you can enjoy your new purchase as soon as possible.
Shipping Information: Shipping details, including estimated delivery times and shipping costs, will be clearly indicated on the product page for each item. Since shipping specifics can vary depending on the product and destination, we encourage you to review these details before completing your purchase.
Shipping Carriers: Queer Tech partners with reputable shipping carriers to ensure the safe and timely delivery of your order. The choice of carrier may vary based on the item and shipping destination to optimize your delivery experience.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This number allows you to monitor the progress of your shipment directly through the carrier’s website.
Order Changes and Cancellations
Due to our commitment to processing orders as quickly as possible, we are unable to accept changes or cancellations once an order has been placed. However, exceptions will be made for issues related to manufacturer quality. In such cases, please contact our customer support team for assistance with processing a return or exchange as per our Return Policy.
Lost or Damaged Shipments
At Queer Tech, we stand behind the quality and reliability of our shipping partners. However, should your order arrive damaged or fail to arrive after the provided delivery timeframe, please reach out to our customer support team. We will work diligently to resolve the issue, whether it involves replacing the damaged goods or investigating a lost shipment, to ensure your satisfaction.
Customer Support
Our customer support team is here to assist you with any questions or concerns regarding your order. For assistance, please contact us through our support channel listed on our website. Our team is available during our regular business hours, and we're committed to resolving your inquiries promptly and thoroughly.